Service Agreement *

Parties

This Service Agreement (“Agreement”) governs the provision of services by Loud Brand Factory LLC (“Provider”) to the purchasing business or individual (“Client”).

By purchasing any sessions or programs made available by the Provider, Client agrees to the terms below.

Client represents that they are authorized to enter into this Agreement on behalf of themselves or their business.

Scope of Services

Provider agrees to deliver the session or program selected by Client at the time of purchase which includes any features described on the sales page at the time of purchase.

Additional services may be purchased separately.

Session Format

The group session designed to provide each participant with personalized feedback while allowing participants to learn from shared discussions.

Client acknowledges that:

Other participants may hear portions of Client’s questions and discussion.
Client should not share confidential, proprietary, or sensitive business information during the session.
Provider is not responsible for protecting information voluntarily shared by Client during the group session.

Client Responsibilities

Client agrees to:

Provide accurate information during registration
Submit requested information before the session date
Attend the scheduled session on time
Participate respectfully during the group session
Ask questions relevant to their business only

Failure to provide requested information before the session may limit the Provider’s ability to provide personalized feedback.

Results Disclaimer

Provider does not guarantee specific business outcomes, including but not limited to:

Increased revenue
Increased leads
Increased sales
Increased conversions
Increased customers
Specific business growth results

Results depend on factors outside Provider’s control, including Client execution, market conditions, pricing, offer positioning, competition, and customer demand.

The purpose of the session is to provide strategic insight and recommendations. Client is responsible for implementing any changes or decisions resulting from the session.

Usage Rights

Provider retains ownership and copyright of all internal methods, frameworks, materials, and intellectual property used during the session.

Client may use recommendations provided during the session for their own business purposes but may not reproduce, distribute, sell, or teach Provider’s frameworks, materials, or methods without written permission.

Provider may use anonymized examples or general insights from sessions for educational, marketing, or portfolio purposes unless otherwise agreed.

Payment Policy

The total payment for the is due in full before the session begins.

Payment grants Client access to the scheduled session.

Payments are non-refundable except as outlined below.

Cancellation Policy

Client may request a refund within 12 hours of purchase, less applicable payment processing fees.

After 12 hours, payments are non-refundable due to preparation time, Business Review completion, and reserved session availability.

If Client cannot attend the scheduled session, Provider may offer a transfer to another available session at Provider’s discretion.

Provider Cancellation

Provider reserves the right to cancel or reschedule the session due to circumstances outside Provider’s control.

If Provider cancels the session and does not provide a reasonable rescheduled option, Client will receive a full refund.

Any refund will not exceed the amount paid by Client.

Chargeback Policy

Client agrees to contact Provider directly to resolve any concerns before initiating a payment dispute, chargeback, or reversal with a bank or payment processor.

By purchasing the service, Client acknowledges that the service begins upon payment.

If a chargeback is initiated after services have begun, Provider reserves the right to provide transaction documentation, including this Agreement, payment records, intake submissions, communications, and service records, as evidence of fulfillment.

Limitation of Liability

To the fullest extent permitted by law, Provider’s total liability arising from or related to this Agreement shall not exceed the amount paid by Client.

Provider shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of profits, or loss of business opportunities.

Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of California.

Any dispute arising from this Agreement shall be resolved through binding arbitration in California in accordance with the rules of the American Arbitration Association.

Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Acceptance

By purchasing the Group Session and accepting this Agreement, Client confirms receipt and acceptance of these terms.

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